Choosing support for an aging parent is a big decision. These are some of the most common questions families have about Parent Assist Senior Concierge.

What does a senior concierge service do?

A senior concierge service helps families coordinate practical, non-medical support for an aging parent or loved one. This can include help with scheduling appointments, finding trusted local service providers, arranging transportation, coordinating household support, and keeping family members informed.

Do you provide medical care?

No. Parent Assist Senior Concierge is a non-medical concierge and coordination service. We do not provide medical treatment, nursing care, or hands-on personal care.

Who is this service designed for?

Our service is designed for adult children, family members, and loved ones who want trusted help supporting an aging parent in Horry County. Many of our clients are busy professionals, live out of town, or simply want a reliable local resource to help manage ongoing needs.

What kinds of services can you help coordinate?

We can help coordinate a wide range of practical support, including:

• Appointment scheduling assistance

• Transportation coordination

• Grocery and meal delivery coordination

• Home maintenance and repair referrals

• House cleaning coordination

• Trusted local vendor recommendations

• Family communication and updates

• General senior lifestyle support coordination

Do you only serve Horry County?

Our primary focus is Horry County, South Carolina, including the Myrtle Beach area and surrounding communities.

Can you help if I live out of state?

Yes. In fact, many families who benefit most from our service live in another city or state and need a trusted local point of support for a parent in Horry County.

Are third-party service costs included in your monthly fee?

No. Your monthly membership fee covers our concierge coordination and support. Any outside provider, vendor, contractor, or transportation service is billed separately by that third party.

Is there a contract?

Services are offered on a month-to-month basis.

What is your cancellation policy?

We require 30 days’ notice for cancellation.

How do I know which plan is right for me?

We start with a consultation to understand your family’s needs. From there, we can help you decide whether the Core or Premium plan is the better fit.

How quickly can services begin?

That depends on your family’s needs and the type of support requested, but we aim to begin the onboarding process promptly after enrollment.

Do you provide emergency services?

No. Parent Assist Senior Concierge is not an emergency service. If there is a medical emergency or urgent safety issue, families should call 911 or the appropriate emergency provider.

Do you guarantee third-party providers?

We work to identify trusted local options, but all third-party services are provided by separate businesses or professionals contracted directly by the client.

How do family updates work?

Family updates vary by plan. Core includes more basic communication, while Premium offers a higher-touch level of updates and visibility for family members.

How do I get started?

The best first step is to schedule a consultation so we can learn more about your situation and discuss how Parent Assist Senior Concierge may be able to help.